Managed IT Services

      Remote Support

• IT Support Helpdesk: An ideal first point of contact to resolve minor issues, our telephone and email support services mean there is always a line of communication open between your employees and our IT technicians.
• Remote IT Support: Our IT specialists resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
• Onsite IT Support: Ideal for scheduled maintenance and emergency support, our fast response onsite support service can diagnose and resolve hardware related issues on the spot.
• Network Support: All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
• Security Support: Assistance with Regulatory compliance HIPAA, PCI

Desktop Support

We believe that effective IT management should be proactive rather than reactive. We are committed to developing proactive IT solutions which ensure business continuity is prioritised.

Desktop support technicians assist in the overall maintenance of a firm's information technology (IT) infrastructure. They help troubleshoot errors and provide solutions to end-users. They also update systems with the latest hardware and software as needed.

A desktop support specialist is an information technology (IT) professional who maintains computer hardware and software systems. They're responsible for installing new programs, managing updates and providing technical support.

Hardware Upgrades

Our network consultants are experts when it comes to product knowledge and will consult with you to find the right product configuration for your business. Once we have found the right solution for your needs, our team will quickly source and supply the products required and then integrate them into your network with installation, configuration, and training services.

Our vendor partnerships include:

• Microsoft
• Hewlett Packard
• VMware
• DELL
• CISCO

Software Upgrades

Software support is a service provided by a software publisher that delivers technical product help and advice to registered users. Support engineers are available 24/7, although their response time and manner will vary depending on the severity of the issue and the obligations mandated within the support contract.

Applications support is a service that ensures the operational processes in a business run smoothly and enables users to conduct their business. It is available to both internal and external stakeholders of an organization. The internal users are the organizational employees, management and ownership.

Coding

Custom design: A lot of web companies offer application development services, but they often rely on pre-built templates which don’t necessarily fit your business model, or, if they’re a smaller provider, rely on frameworks which are too simplistic for the project at hand. This generally results in compromised security and performance. At AWD, we combine the personalised service standards of a boutique company with enterprise grade web application development tools that allow us to create custom applications perfectly tailored to the needs of your company.

Legacy conversion: Embrace the efficiency, simplicity and power of the web by converting your legacy system into a state of the art web application. AWD have extensive experience ‘webifying’ legacy systems such as access databases by analysing the existing system and then converting it into a web based application.